Privacy policy your data, your call.
ETX privacy policy. What we collect, where it lives, who can see it, and how to delete it.
We collect what we need to give you a working product, never sell it, and let you export or delete it any time.
ETX is a software tool. This policy covers how we handle your data. ETX itself does not provide tax, legal or accounting advice, and KWS Fintech Services LLC-FZ is not acting as your tax agent. You remain responsible for the accuracy of what you file with the FTA. See our Terms of Service for more.
1. What we collect
We collect: account info you give us (name, email, company, phone), data you put into ETX (invoices, transactions, contacts), data your bank sends us via Open Banking once you authorize it, and standard analytics (page views, session length, browser type).
2. What we don't collect
We don't collect: your password (we never see it), your credit card (Stripe handles that), location beyond country, anything from third-party trackers.
3. Where data lives
All customer data is hosted on servers physically located in the UAE. We do not transfer customer data outside the UAE.
4. Who provides ETX and can access your data
Data controller: KWS Fintech Services LLC-FZ (Meydan Free Zone, Dubai, UAE) is the data controller for your ETX account and the data you enter into ETX. KWS Fintech Services LLC-FZ is the SaaS provider of ETX.
Sub-processor: Kloudoz Web Solutions Pvt Ltd (Trichy, India), a sister company, is engaged as an engineering sub-processor under a data processing agreement to develop, maintain and support the ETX platform. Access from Kloudoz is limited to what is necessary to deliver and support ETX.
Inside ETX: only your team, and our support engineers when you raise a ticket and grant access. Outside ETX: nobody, ever, unless legally compelled by UAE authorities.
5. How long we keep it
While your account is active, plus 6 years after closure (UAE statutory record-keeping requirement for tax records). You can request earlier deletion of non-tax data.
6. Your rights
- Export — request a full data dump any time.
- Correct — change any field via the app or by email.
- Delete — close your account and your non-tax data is deleted within 30 days.
- Object — to specific processing (e.g. opt out of product analytics).
7. Contact
Privacy questions, data requests, complaints: privacy@etx.ae.